Returns and Refund Policy

Returns and Refund Policy for MHRB Herp Store

At MHRB Herp Store, we are dedicated to providing high-quality Mimosa Hostilis Root Bark (MHRB) products, including powder, shredded, and whole forms sourced from both Mexican and Brazilian origins.

We understand that sometimes things don’t go as planned, and you may need to return a product.

This policy outlines our procedures for returns, refunds, and product quality issues.

Our Product Quality Guarantee

We take immense pride in the quality of our MHRB products.

All our Mimosa Hostilis Root Bark undergoes strict quality control measures before shipping.

Whether you’re using it for soap making, textile dyeing, or leather tanning, we ensure that what you receive meets our high standards.

Return Eligibility: When Can You Return?

We accept returns only for products with verifiable quality deficiencies.

Here’s what you need to know:

  • Timeframe: Return requests must be initiated within 14 days of receiving the product.
  • Condition: Products must be returned in their original condition, with at least 90% of the original weight intact.

The Return Process: How to Return Your Product

Returning a product is straightforward. Follow these steps:

  1. Contact Us: Reach out to our customer service team at sales@mhrbherpstore.com to report the quality issue.
  2. Review Your Claim: Our returns processing team will review your claim and provide further instructions.
  3. Receive RMA Number: If approved, you will receive a Return Merchandise Authorization (RMA) number.
  4. Return the Product: Mail the product back at your own cost, ensuring you include the RMA number on the package.
  5. Refund or Credit: Once we receive and inspect your return, we will process your refund or store credit.

Refunds and Store Credits: What to Expect

Depending on the nature of the quality issue, we may offer either a full refund or store credit.

Here’s how it works:

  • Store Credits: Valid for 120 days from the date of issue.
  • Refunds: Processed within 30 days of receiving the returned product.
  • Shipping Costs: Please note that original shipping costs are non-refundable.

Non-Returnable Situations: Know Before You Buy

Not all situations qualify for returns.

Here are some non-returnable situations:

  • Products without verifiable quality deficiencies are not eligible for return.
  • Claims of underweight shipments will be reviewed on a case-by-case basis but are generally not grounds for return.

Damaged or Missing Items: What to Do

While it’s unlikely for our products to be damaged in transit, we understand that issues can arise.

If you receive a damaged package or believe items are missing from your order, please contact our customer service team immediately.

We will address these issues on a case-by-case basis to ensure your satisfaction.

International Orders: Shipping Limitations

Currently, we only ship and accept returns from within the United States.

Unfortunately, we do not accommodate international returns at this time.

Customer Satisfaction: We’re Here for You

Your satisfaction is our priority.

If you have any concerns or questions about your order, don’t hesitate to reach out to our customer service team at sales@mhrbherpstore.com.

While we may not be able to accommodate all requests, we are committed to ensuring a positive experience for our customers.